Some Vanguard loyalists decry lost checks and service lapses as the investment giant hits $8 trillion in assets

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The Philadelphia Inquirer

Garrett O’Hara wanted to keep his retirement money at Vanguard. But after a series of technical glitches — trouble accessing the Vanguard website, not receiving text messages for log-in authentication, and long waits on the phone — the Texas-based long-haul truck driver said he took his money elsewhere at the end of 2020. O’Hara has lots of company in his irritation with Vanguard. The firm still ranks at the top of surveys by J.D. Power and others, yet complaints about Vanguard’s customer service are growing anecdotally, according to online reviews, financial advisers, and company loyalists. I…

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