After enduring more than two years of pent-up travel demand due to border closures and pandemic-related restrictions introduced back in 2020, last year saw consumers take to the skies, seas, tracks, and roads in record numbers. What was initially considered to be the rebound season of the travel, leisure, and hospitality industry soon turned into the summer of travel chaos. Thousands of canceled or delayed flights, lost luggage, and labor shortages played out against a backdrop of macroeconomic problems, geopolitical tension, and sudden pandemic-restriction changes which left travelers terror-…

Read More