Financial advisers must calm their clients — and themselves

Financial planners are used to customers calling them when stocks are on the downside — and they are skilled at giving soothing and thoughtful advice. But the coronavirus crisis brings layers of complexity and stress not evidenced by their calm demeanors.First, while investment firms have models for downturns, the volatility amid the coronavirus has planners constantly studying tweaks to formulas and predictions of what’s to come that are unprecedented.They also need to figure out how to deliver that information as their own businesses are turned upside down because of the stay-at-home orders …

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